Had a very good experience Had a very good experience. I ordered two glass items, one of which unfortunately broke during shipping. They rushed another one to me in two days. I've have no hesitation to shop there again.

I ordered two lamps from lighting and… I ordered two lamps from lighting and locks and my credit card was charged for them. The company then cancelled the order since they no longer had the lamps in stock. It's been almost a month and I'm still waiting for my refund. I called Customer Support and they indicated they didn't have the information and to wait a while longer. I've now emailed Customer Support - hopefully that will result in some action.

Monte Carlo Prairie Fan Purchase We purchased a Monte Carlo Prairie Fan and the order was immediately processed and shipped the next days. We needed a down rod for the fan and it was not listed on their website. We called them and they indicated that they could get it for us, and that also arrived in a very timely manner. We cannot say enough about the co-operation and concern for our requests as we completed the order with Lighting and Locks. Additionally, their price for the specific item was the lowest we could find. The fan is installed and we LOVE it; we could not be happier. We would recommend Lighting & Locks without reservation!

great to work with Placing my order was very easy and the folks I worked with were knowledgeable. My order was shipped promptly and actually arrived two days early. Overall, a great buying experience. I will certainly use there services in the future. Larry Summerfield, Fl.

Extremely disappointed Extremely disappointed. My wife had asked specifically by phone if Lighting and Locks would not split our order up the way Amazon does since we live in the Caribbean and use a freight forwarder. Based on the assurance we used this company for the first time to see if we could spread our online shopping to other retailers than Amazon. Needless to say the two items of the order shipped separately and we wound up paying more in freight than the order was worth. Not nice to fool a first (and now last) time customer.