Kay B.
GBGreat customer service! This is a first rate company. Easy to order, fast shipping, good pricing and great customer service. The Legrand Pop-out outlets are easy to install and look great. We used them in a Kitchen remodel for a modern, clean look on the backsplash. I want to order more!
Carol L
GBSo pleased with Lighting and Locks!… Four years ago we purchased all the electrical fixtures for our home remodel from Lighting and Locks in Joplin, MO. The prices were very good and the staff were extremely helpful. When we broke a globe on one of the fixtures, they sent a replacement for free. All the fixtures are good quality and still look wonderful. Yesterday, I went to the store looking for a ceiling fan for my new "she shed" (sewing studio). Shawn was very helpful in helping me to find one, a beautiful brushed stainless with blond blades and a remote to control the fan and dim the light--on sale for 50% off!! On top of that, because I wasn't sure if I needed a longer downrod and I live 50 miles away, he suggested that I could find one at a local home improvement store. I'm very pleased with Locks and Lights! Shawn and Tony are topnotch and I recommend them to my friends. '
Code
GBI ordered two lamps from lighting and… I ordered two lamps from lighting and locks and my credit card was charged for them. The company then cancelled the order since they no longer had the lamps in stock. It's been almost a month and I'm still waiting for my refund. I called Customer Support and they indicated they didn't have the information and to wait a while longer. I've now emailed Customer Support - hopefully that will result in some action.
CodeKen Sivulich
GBI ordered my Minka fan in silver from… I ordered my Minka fan in silver from Amazon and twice they sent the wrong finish. I then ordered directly from L & L and received the fan I wanted. Unfortunately when the electrician came to install, he found that there was insufficient space in the "attic" to do so and I need to return the fan. Do I need permission to do so?
A Pennsylvania gardener
GBExcellent customer service & quality fans packed securely I received excellent service for 2 outdoor fans that I ordered. Every representative I spoke with regarding making a correction to my order was very polite and helpful. They promptly emailed me prepaid return shipping labels. Within days of receipt of my returns, I received a refund. I was really impressed with the customer service and the quality of fans I received. I would highly recommend this company and will use them again.