We needed a replacement item and received EXCELLENT customer service! We needed a replacement item and started a chat online with the agent named Paul. Paul was super helpful and resolved our issue. I can't help but rate the experience as superb! The product is a EShine Rechargeable LED Light with Hand Wave Activation. It is a GREAT product and the customer service from Paul/EShine was outstanding!

Great product Great product. works great after realizing that installing the first sensor light, must be attached exactly as the picture states. My wife thinks I am a hero now, so I am installing more lights under the rest of the cabinets.

Great support Amelia has been very helpful to support me! I had a faulty unit and Amelia asked me to test it by plugging them in a different way. Unfortunately I accidentally broke my power supply cable during the process, but Amelia was quick to send me a replacement unit. Very considerate and helpful!

EShine customer service exceptional I purchased two EShine LED dimmable under cabinet lights six months ago. One of the lights failed. The EShine support folks were very helpful and very responsive in troubleshooting the issue. Once it was determined to be a light failure, they immediately sent me a replacement light. Amazing customer service. I would recommend EShine products to anyone.

I was extremely pleased with the customer service. I was extremely pleased with my purchase on EShine. Customer Service was prompt, courteous and able to answer my questions immediately. Unfortunately I did not read the instructions!! Should be easy; just insert the cables and the sensor should turn off/on and dim as one would expect. There is a designated end for the power supply. So prior to contacting regarding a defective product, make sure the power supplies is plugged into the right end. I will definitely be a return customer for future needs. Thank you