Great lamp/spotty customer service Great lamp, but info re shipping was very spotty prior to actual redceipt of lam.

Ordered over a month ago and still hasn't shipped I ordered a lamp back in November and it still hasn't shipped yet. No word from Mitzi on why it's taking so long. I don't mind waiting as I love the design but some acknowledgment that it's taking a very long time to deliver my order would be nice.

Beautiful lighting fixture Beautiful lighting fixture, great craftmanship. Shipping timeline was decent and package was very well packed. Great addition to my remodeled bathroom.

Mitzi always has something fresh Mitzi always has something fresh, new and perfect! Love the tastemaker designs and ideas that I can take to my home. The quality and function of Mitzi lighting never disappoints.

Poor Customer Service Products are beautiful, but customer service is extremely lacking. If your order is perfect, you’ll be in good shape. However if you need help with anything, don’t expect someone to care. I ordered two of the same fixture. One came with a bulb, and one did not. I was told I needed to buy the bulb for an extra fee for the second fixture, despite having the same exact fixture come in the same order with a bulb. I was left on “hold” with customer service for hours, and I didn’t receive a response before the close of business hours. I didn’t need an answer then, but a simple “We’re closing, but I’m going to leave the ticket open” would have been helpful. Instead, I had to reach out again and start over.