Great couch, great service! We were searching for a sectional and Woodhaven came up through Google. They had the best prices for the couch we were looking for. We were hesitant to buy furniture from a new site without trying it in person but are glad we did! We chatted with the customer support team and they were super helpful, making sure that we could fit the couch in our basement and handling all our incessant questions about the fabric and colors. The couch looks better than it does online and the quality of the cushions far exceeded our expectations. I expect this couch to last for a long time. In addition the delivery was great. We have a third floor walkup that has tight corners and the support delivery men were able to navigate through all the turns and assemble the couch for us.

This is great company This is great company. We ordered a sleeper sofa from them but we had never ordered something as big as furniture online. Their team was very helpful and responsive. My wife "spoke" (on their chat on their site) multiple times before ordering and they were always responsive. But what surprised us was that even after it was delivered (for free, btw), we were still easily able to get a response from them on the chat. We don't like when you can't get customer service from a business AFTER you buy and Woodhaven did great on this. The sleeper sofa is great, too. I guess all sofabeds are like this but when you sit on it, it's firmer than it looked in online. It's soft and still very comfortable. We're happy with the quality for the price.

I bought a couch and loveseat in Feb… I bought a couch and loveseat in Feb 2022 and by October the couch wooden frame broke. The wood was pushed out the back through the fabric and dented the wall. The left arm is loose. The furniture is barely used as it’s in our back living room. I tried emailing several times with no response. Called but numbers are no good.

Don’t expect them to return your calls! We ordered our furniture in January and it was delivered in a timely manner, when promised in about 3 weeks. The delivery, however, was far from “white glove”. The delivery guys were great, but honestly had no clue that they were supposed to unpack and assemble the furniture and throw away the boxes and wrapping. Apparently, the delivery company, subs out some of their delivery jobs, without making sure the company knows they are supposed to be doing “white glove delivery”. The furniture looked good except for a corner on the back of the sofa that the upholstery didn’t completely cover the corner. There were some minor things lose on a chair that my husband fixed but we called the day of delivery and noted on the delivery invoice, the damage to the back of the sofa! I have called twice since delivery in late January and promised that a manager would return my call…but we have never heard a word. I would love to order an ottoman to go with a chair I ordered, but wouldn’t dare, just because they don’t even have the decency to call me back. Very unprofessional. The furniture is hard, but should hold up good in a beach condo…shouldn’t ever sag anyway. I do not recommend this company. (The furniture was ordered in my husband’s name, Robert Parker. and was delivered to North Myrtle Beach, SC)

Tried to contact the company 3 or 4… Tried to contact the company 3 or 4 times with no results. Love my couches, but the inside stuffing cases fell apart-totally disintegrated. Tried to contact them to buy new stuffing cases but no response.