Richard Muegge
GBBaluster purchase The prices were much cheaper than any of the big box home center stores, shipping was inexpensive, order time to receipt of the product was 3 days or less and the customer service people were very helpful and responsive. Doesn't get much better than that.
RA
GBAccidents happen. My order was somehow "deleted" due to a website snafu, so 0 stars for that. The owner was very polite and worked to make things right, so 5 stars for that. I was delayed quite substantially from receiving my order but I do believe it was an accident. So 4 stars overall for the recovery effort. I will order again from them.
Walter Mooney
GBExcellent seller----very reliable. Stair rail and fittings arrived as scheduled. Everything was well prepared for shipment with the result being everything was in perfect condition.
Rebecca C.
GBVery responsive to phone calls Very responsive to phone calls. Website didn't include the baluster knuckles yet, but Stair-Parts-Connect handled this over the phone. Packaged well. Delivered on time.
allen gardow
GBIt was good to deal with the people at … It was good to deal with the people at stairconnect, we had a problem with oir order and it was fixed immediately and replacement parts were sent overnight. They are very knowledgable and have great information on their website