Jody Ryg
GBCorrect addresses are important 1. The stair company entered the address incorrectly on the first shipment which delayed arrival by 2 days. 2. Sixteen (16) of the round shoe collars arrived chipped, dinged and scratched. Not from damage - they were packaged that way! 3. The order for the replacement shoe collars arrived late because the shipping address was entered incorrectly AGAIN!!! 4. I run a business and it's hard to make money when product doesn't arrive as scheduled. This isn't rocket science. It's just carelessness.
Wayne
GBBox newel Hi, I placed an order for two items. Ordering was simple, price was great, and items were beautiful.....except for the damage. Reordering was easy and follow up was great. I am still waiting for the second item, third recorder, to arrive without damage.
T Kliewer
GBExcellent customer service Excellent customer service. Helped ensure I was getting all the correct parts I needed. Even called on the weekend to go over my order when they noticed an issue with it and corrected it before submitting the final order.
Catherine Dubois
GBI ordered several balusters as samples … I ordered several balusters as samples for our new staircase. Their selection was great. They arrived quickly. I love the way they are all wrapped to protect the finish. I am so happy with this company that I am placing an order for the entire staircase. I will definitely recommend this company to other homeowners.
Jacob Bogatch
GBBad experience. Bad experience. Order Nov 1, received Nov 15. Not as promised. Shipped with giant truck that couldn't excess the road. Shipped again with smaller truck that was taller than the power line on the street. I had to carry it for long distance. Some of the boxes came damaged. I will find out later about the quality of the wood.