allen gardow
GBIt was good to deal with the people at … It was good to deal with the people at stairconnect, we had a problem with oir order and it was fixed immediately and replacement parts were sent overnight. They are very knowledgable and have great information on their website
Rebecca C.
GBVery responsive to phone calls Very responsive to phone calls. Website didn't include the baluster knuckles yet, but Stair-Parts-Connect handled this over the phone. Packaged well. Delivered on time.
Josh Wucki
GBDoes Not Care About Customer Questions, Just Wants to Take Orders I needed to order some special longer length fillet pieces as opposed to ordering several small sections. I called and spoke with Michael and he told me that it could "probably" be done but couldn't give me a definite answer, and I would have to wait to receive the pieces from the manufacturer before knowing for sure. Attitude on the phone was apathetic, at minimum average level customer service would've been to call the manufacturer first and verifying before just putting the order in and "seeing what happens".
Ryan K
GBBest Bargain Shopped around and was by far the best price for the box newel I was looking for. Saved about 260 dollars compared to buying at standard lumber even when shipping was counted in. Also arrived within 2 days of leaving the facility.
Nahla Saleh
GBI had an amazing experience I had an amazing experience. Mike was so helpful and made things extremely easy! The materials I ordered really turned out beautiful and were a great price.