FGT short sighted, unfair managment position A couple of years ago, we purchased some citrus trees from FGT, as well as a one year warranty. Five months after the purchase. we received correspondence that some of the citrus trees may have a canker disease and the trees that they recently sold would have to confiscated by the Dept. of Agriculture, tested. then destroyed. While the trees looked healthy, they were confiscated by the DoA. FGT said that they would replace the trees....and they did. However, the replacement trees died 8-9 months later. When I attempted to exercise the 12-month warranty, FGT refused, saying that the trees they replaced from DoA seizure did not reset the warranty (so, in essence, I had a 7 month warranty on the replacment trees). When I pointed out that FGT had to replace all citrus trees sold during the affected period, regardless whether under a warranty or not, their management refused to reconsider or even discuss. I said, "OK, fine, but your short sighted, unfair, and unreasonable position would cost you a customer for life and make me a crusader to discourage friends, colleagues, and family from doing business with them." So when I decided to expand my orchard, I turned to a new company (or so I thought): Brighter Blooms. When my new trees stared showing up in FGT packaging, I did some digging and found out that Brighter Blooms is just another brand at the FGT facility. While the Brighter Bloom trees are doing OK so far, I will no longer doing business and will continue my crusade to include them. So.....looking for a new tree/plant organization to do business with. UPDATE - FGT indeed went the extra mile to right-a-wrong. It was explained to me that replacement trees (historically replaced under a warranty) do not extend the warranty period. This was/is their policy. FGT employees that I was dealing with was simply following policy and I find no fault with them. Where the fault lies/lay is with FGT corporate management, who did not amend their policy when they were forced to remove potentially diseased trees to accommodate this unusual circumstance. Since they did not amend the policy, the FGT employees were forced to keep adhering to the policy of not extending warranties (even though this was a mandatory tree removal act). At any rate, FGT did reach out and righted this wrong. I am appreciative and retract my crusade to never do business with them again.

Avoid a Ripoff The same problem as everyone else is having - this company lies about what it will be sending. The plants are scrawny and much smaller than described. Before buying take a look at its Better Business Bureau complaint file - it's massive. Avoid this company if you do not want to be disappointed.

All of the arborvitaes and holly trees… All of the arborvitaes and holly trees I bought died.

Excellent products and customer service. I've made several purchases through Fast Growing Trees and have received nothing but quality products. On top of that the customer service was incredible. I had just received a new shipment when a large portion of our oak fee and destroyed one of my plants. I thought it didn't hurt to ask but expected them to say there was nothing they could do. To my surprise they issued me a full credit for the plant, which was not cheap, because the original plant was out of stock.

No Guarantees One of my trees arrived damaged, but survived. 3 of my trees died the first winter (winter hardy avocado and Lohan). One plant never arrived and was cancelled three months later due to lack of availability. Fast-Growing-Trees, unlike many nurseries does not guarantee their plants. They have a 30 day guarantee from time of shipping and you must buy an extended warranty which will add at least 25% to your order. There is also significant variability in the size of their plants. Beware.