Expect Lots Of Scam Emails Having ordered flowers years ago when I lived in the USA I found myself on their mailing list. I have made repreated attempts using the unsubscribe option to stop these mailings but the company does not take action. I am now taking screenshots of the unsubscribe attempts which say I have been removed from the list. Next stop FTC and CAN-SPAM act! To be clear to people reading this review this is certainly the first time I have used Trustpilot to raise this but, me, like other reviews with the same complaint, tried multiple time to get this done via your unsubscribe feature on your website. Maybe if you acted on those requests your Trustpilot rating would be better!

don’t believe the bad reviews people… don’t believe the bad reviews people yeah some orders can messed up but that’s how it is sometimes but not all the time. my flowers came within 4 hours of ordering them and everything was correct. I would have gave just flowers 5 stars but they forgot my balloon lol but I don’t care because the flowers got to my friend perfect

Sender and recipient were both well pleased. Ordering online was very easy. My friend was so surprised and excited, when she received them, so she sent a photo. The arrangement was even more beautiful in her photo! Better yet, they arrived early in the day, so she didn't miss the delivery, when she went to dinner that evening.

Did not deliver valentines arrangement Did not deliver valentines arrangement, called at 6 pm was told by customer service they will arrive by 8 pm, no flowers delivered. Called Customer service next day at 11 am and was told an order will be placed now, offered 15 dollar upgrade. I declined upgrade wife called flower shop they do not deliver to my home and they just received order at 3 pm. Florist felt bad for our treatment and did an extra special arrangement. I asked the last person I spoke with at customer service is lying doing your best and she agreed it was not.

I will NEVER use them again! I ordered flowers a few days before the intended delivery date for someone's birthday party. On the day of delivery, at 2:15 pm, I received an email apologizing for the inconvenience. They informed me they couldn't offer local delivery and instead offered to ship the flowers, requiring me to choose a different arrangement. This was unacceptable since the delivery was time-sensitive. I promptly replied via email requesting order cancellation and a full refund. However, their response directed me to call them instead. During the call, they persistently pressured me to accept the order with increasing discounts and even offered a free item. I firmly requested them to stop these tactics and process the cancellation with a refund. The customer service representitive informed me they could not do this and put me on hold for a supervisor for ten minutes. The pressure continued even with the supervisor, who persuaded me to keep the order for future use. Once again, I had to reiterate my request for cancellation and a refund. Finally, I had to ask them to stop talking and simply cancel my order, refusing any other solutions. After much persistence, they agreed. This experience ensures I will never use their service again. Their lack of professionalism, communication, inflexibility, and high-pressure sales tactics were unacceptable. If possible, I would give them a negative star rating.