This company cannot be trusted Edited I mentioned in my earlier correspondence that I had sent an email to info@MirrorMate before deciding to order a 2nd time. The email came from my email tahzack. I was fully versed in using a discount code for the first order. I sent the email to inquire about the possibility of another 10% discount if I have mirrormate another order. Mirrormate responded to this request saying they would give 10% on a 2nd order IF I CALLED THE ORDER IN. I have asked mirrormate to review their email log from info@mirrormate to tahzack to see the response they sent me. They obviously did not do this. They made a promise via the email that they did not keep when I called in the 2nd order. The customer service rep was unaware of this and was very rude when I explained this. I am still waiting for mirrormate review their email log in correspondence to tahzack. They either won’t do it or they don’t have past records of their emails. They owe me an apology. This company cannot be trusted. They have a very rude customer service that wants to talk over a customer. They promised via e-mail that they would give. 10% discount a second time if I would order again. This promise was made via e-mail. However the customer service said they would not honor it. She was abrasive. Not again with them. Good luck.

Updating our 70’s bathroom was so exciting!!! Updating our 70’s bathroom was completed with the finishing touch provided by MirrorMate. With the help of the decorator we chose the style that was perfect. After much hesitation we ordered this large oversized frame and trusted them to cut it to fit. We absolutely love this addition to our bathroom. Installation went very smooth——just like they told us it would. Tynetta was very helpful and professional in the ordering pricess.

They look great, but They look great, but the quality is only okay. The last set of frames had the ends chipped exposing raw wood. Not surprising as wood does that, but I would have expected Mirrormates to touch up the tips before shipping. Another problem is when you pull the tape behind the frame, some of the tapes break before exposing all the sticky tape. Not sure why this happens. I contacted them and they seemed surprised.

Made a nice improvement to our remodel Frames came in wrapped and packaged well. Fitment to the mirror was good and look really nice. A couple of the corners that were put together have slight gap, maybe 1/16th of an inch that can be filled in. Providing a filler or suggest a filler would be helpful. They identify using a pen to color the edge of the cuts, but do not provide this with the frame.

Order over phone went well however I do… Order over phone went well however I do not believe the order person recorded that I had a strip at bottom of mirror because no space for strip and it kept bottom of frame from sticking direct to mirror. Also knotches were not cut to fit tabs that go in to hold frame together in assembly. Frame did not fit together well, not near the workmanship as my earlier frames I put together.