customer
GBLove the Frames! Love the Frames! We've used Mirror Mate for three large bathroom mirrors, and they really do remake your entire vanity area. The directions from start to finish are very clear making measuring, building of frame, and installation very easy. For questions, there's a phone number to call or you get quick responses via emails. Good company!
Cecelia
GBOrder over phone went well however I do… Order over phone went well however I do not believe the order person recorded that I had a strip at bottom of mirror because no space for strip and it kept bottom of frame from sticking direct to mirror. Also knotches were not cut to fit tabs that go in to hold frame together in assembly. Frame did not fit together well, not near the workmanship as my earlier frames I put together.
Bri
GBNot made correctly I spent almost $500 for two frames. One arrived with a scratch on it. The other frame is so wide that it covers the electrical outlet the is on my mirror. It will not go flush on one corner, due to this, and looks ridiculous.
Thomas
GBThis company cannot be trusted Edited I mentioned in my earlier correspondence that I had sent an email to info@MirrorMate before deciding to order a 2nd time. The email came from my email tahzack. I was fully versed in using a discount code for the first order. I sent the email to inquire about the possibility of another 10% discount if I have mirrormate another order. Mirrormate responded to this request saying they would give 10% on a 2nd order IF I CALLED THE ORDER IN. I have asked mirrormate to review their email log from info@mirrormate to tahzack to see the response they sent me. They obviously did not do this. They made a promise via the email that they did not keep when I called in the 2nd order. The customer service rep was unaware of this and was very rude when I explained this. I am still waiting for mirrormate review their email log in correspondence to tahzack. They either won’t do it or they don’t have past records of their emails. They owe me an apology. This company cannot be trusted. They have a very rude customer service that wants to talk over a customer. They promised via e-mail that they would give. 10% discount a second time if I would order again. This promise was made via e-mail. However the customer service said they would not honor it. She was abrasive. Not again with them. Good luck.
Di Johnson
GBBullet-proof finish and construction. Outstanding Frame! This is the second mirror frame I purchased from MirrorMate. The first was (I thought) destroyed by being completely flooded by Hurricane Harvey. During the mucking and gutting out process the Grandezza frame and my mirror were pried off the wall and left outside, unprotected from rain and flood crud leaning against a fence for about two months. After a while, I noticed the frame appeared to be holding up it's finish and lustre, so I salvaged it and I placed it inside while rebuilding. A year later while finishing the bath rebuild, I reattached my original Mirrormate, it is still perfect!! Then I bought another for my other bathroom. This is a great product!!!!!