Excellent customer service Excellent customer service, if all companies were this good at it would be in better place.had rubberized pads on bottom of ozone unit were disintegrating, one email and I had shipment coming over from manufacturer.in second instance, timer ozone unit broke off, one call and customer service, Laura, arrange replacement shipped to me straight from factory. Thank you again guys!

I have four APH260s I have four APH260s. I had some problems with the digital displays and contacted Customer Service. Julie and Karen were so helpful. They answered all my questions, helped me troubleshoot, and ultimately sent me a new unit completely hassle-free. They were professional and even checked back with me to make sure things were going okay. Really good customer experience.

We could no longer read the digital… We could no longer read the digital display on our APH260 HEPA Air Purifier. We reported this under the warranty and we worked via email with Terry. He quickly sent us a new unit under the warranty. Then he wrote us a few days after we received our replacement unit to make sure everything was ok. Excellent service and follow up.

The products are quality and work well The products are quality and work well. I have multiple ozone generators including the WiFi ones and a portable one for car/fridge. Also the solar for water purification and one for ozonating water for cleaning things. They do well what they are supposed to do, but don’t expect a polished app or apple-level-user experience. However do expect reliability and robustness, that is why I’m giving 5 stars. Although the app needs to get fully translated from Chinese and some bugs cleaned up. The devices are still great at their basic functionality. I’m satisfied.

Just a happy repeat customer.. It started with a search for a better water ozone generator. In form, function, and longevity, Airthereal has been miles beyond others in their range. Further still, the company itself needs some praise. Generous in promotions, attentive customer service, professionalism, and even follow through. I am so impressed! I have gladly made several referrals for the water ozone generator without any affiliation because I am a much satisfied customer and not afraid to tell others. I’ve see what ozone can do and I’ve seen how this company operates. Well done Airthereal, thank you! *Special Thank You to the customer service rep for all the professionalism, patience, kindness, and follow up. Sky’s the limit!