This was our second rug from Rugs… This was our second rug from Rugs Direct and both went exactly as hoped. Communication from Ordered to Delivered was clear and acurate.

Ordering was easy and when I contacted… Ordering was easy and when I contacted customer service the following day with a coupon, I had forgotten to use, it was honored. I received the rug earlier than the date expected. The rug is really lovely and looks beautiful in my living room!

I am replacing rugs constantly and Rugs… I am replacing rugs constantly and Rugs Direct is my go-to vendor. With 5 senior, incontinent dogs of various sizes, puppy pads just don't do the trick. Rugs need replacing all the time. With Rugs Direct, the high quality and low price make it possible. I love them! The rugs arrive so quickly after ordering.

Back orders and Returns I’ve had kind of a runaround with returns - first, they don’t share if a product is on back order. So when you place an order, you just get an estimated ship date which could be weeks or even months out. I had to email back and forth to get some back ordered items canceled. Also, their returns site has been down so I’ve been redirected to four different people to get a return done. I like their products a lot but just not sure if it’s worth the inconsistencies with shipping times and return windows.

Beyond our expectation!!! Rugs direct does not disappoint. I’m so happy our purchase came in 2 weeks early from delivery date. This new addition to our living room is what we needed to make our home, HOME!! I’m in love with our GER-10 Loloi x Amberlewis Rug!! ☺️😊