Ordering was easy and when I contacted… Ordering was easy and when I contacted customer service the following day with a coupon, I had forgotten to use, it was honored. I received the rug earlier than the date expected. The rug is really lovely and looks beautiful in my living room!

Back orders and Returns I’ve had kind of a runaround with returns - first, they don’t share if a product is on back order. So when you place an order, you just get an estimated ship date which could be weeks or even months out. I had to email back and forth to get some back ordered items canceled. Also, their returns site has been down so I’ve been redirected to four different people to get a return done. I like their products a lot but just not sure if it’s worth the inconsistencies with shipping times and return windows.

Best decision ever! I perused the internet obsessively in search of the perfect area rug. The moment I saw this rug I knew it was "the one" The design of this gorgeous rug is quite unique, which adds to the character. The colors are very similar to the photos. They swirl and blend beautifully. Customer service is fantastic, They even uploaded the rug onto photos of my living room for me. 100% satisfied and definitely recommend doing business with Rugs Direct! Quick delivery also.

Poor packaging method Our rug arrived on Monday and we immediately unwrapped and unrolled and unfolded the rug. It had big lumps, creases and ridges in it that did not relax within several hours. I contacted Rugs Direct for instructions on how to remedy this problem and was told to reroll the rug and leave it for 7 days. I think that because the company folded the rug before rolling it has made it very uneven. The bumps in the rug stand up about 3-4 inches off the floor We are now on day 4 with the rug rolled (without folds!!). Sure hope this works

Beyond our expectation!!! Rugs direct does not disappoint. I’m so happy our purchase came in 2 weeks early from delivery date. This new addition to our living room is what we needed to make our home, HOME!! I’m in love with our GER-10 Loloi x Amberlewis Rug!! ☺️😊