Grteat all aroun! Super fast shipping. The rug was well wrapped and protected. Just as described and just like the photos. I am very pleased and will use them again to replace my outside runners.

This was our second rug from Rugs… This was our second rug from Rugs Direct and both went exactly as hoped. Communication from Ordered to Delivered was clear and acurate.

Quick (re)delivery, great product The reordered product is lovely and delivered quickly and efficiently. The previous order was lost in transit despite FedEx "certifying" its delivery. Rugs Direct eventually credited my account with nearly the amount of the purchase and I am pleased with the rug.

Great website made ordering easy Great website made ordering easy. Free shipping was appreciated ! Updates on my order were sent which I made planning for delivery easy

Poor packaging method Our rug arrived on Monday and we immediately unwrapped and unrolled and unfolded the rug. It had big lumps, creases and ridges in it that did not relax within several hours. I contacted Rugs Direct for instructions on how to remedy this problem and was told to reroll the rug and leave it for 7 days. I think that because the company folded the rug before rolling it has made it very uneven. The bumps in the rug stand up about 3-4 inches off the floor We are now on day 4 with the rug rolled (without folds!!). Sure hope this works