Great website made ordering easy Great website made ordering easy. Free shipping was appreciated ! Updates on my order were sent which I made planning for delivery easy

Quick (re)delivery, great product The reordered product is lovely and delivered quickly and efficiently. The previous order was lost in transit despite FedEx "certifying" its delivery. Rugs Direct eventually credited my account with nearly the amount of the purchase and I am pleased with the rug.

Delivery on time no damage at all 9x12… Delivery on time no damage at all 9x12 and 4x6 they look outstanding. Could use one more plastic wrap on the 9x12. Will purchase again

We are so thrilled with our new rug We are so thrilled with our new rug! We were so surprised at the speedy shipping, the excellent packaging. What added to this great experience was that the pad we ordered arrived first and we could set it up in the room. Everything came together perfectly. We cannot say enough good things about the beautiful rug, quality pad and all around excellent customer service from this company. Best we have worked with since our move. Thank you so much!

Poor packaging method Our rug arrived on Monday and we immediately unwrapped and unrolled and unfolded the rug. It had big lumps, creases and ridges in it that did not relax within several hours. I contacted Rugs Direct for instructions on how to remedy this problem and was told to reroll the rug and leave it for 7 days. I think that because the company folded the rug before rolling it has made it very uneven. The bumps in the rug stand up about 3-4 inches off the floor We are now on day 4 with the rug rolled (without folds!!). Sure hope this works