“Simple Returns” yeah right So the rug is very white and shiny, plus it looks different from every angle. Due to this we have decide to return the rug. Online it says “Simple returns” however unlike most returns you have to call during business hour to request a return. Then they are supposed to send an email asking if you want someone to pick up the rug ( for a cost) or drop it off at FedEx (also for a cost). However I have not received this email. And therefore cannot begin the return process So “Simple Returns” is more like the most complicated return you will ever experience

Early delivery The rugs arrived earlier than expected. When you look at them in one direction they look white. But, the other direction you see the colors. Also, the lager rug has some odor that I still smell occasionally, but it's only been a week. But, I do like them. Exactly as I expected.

The “See it in your own home… great FUN🙏🥰 The “See it in your room or home” feature is most beneficial (and lots of fun!) in selecting the right design and size for each placement and incentivizing to purchase several or many more than originally intended; but increases the satisfaction of the customer (me, lol!) by seeing the beauty your rugs bring into my home which makes living in our home a lot happier, lol. That feature moved me to make the decision to buy several different designs for different Seasons and for different areas of our home, which I would not had considered, with out being able to see the wonderful options. The quality of the rugs is better than expected as is the rug padding. Our friends and neighbors are so struck with the beauty of our home, now, that they all say they are going to do the same. I’ve been forwarding your SMS Promotional Advertisements to them. We definitely recommend Rugs Direct, also, because Customer Service has been impeccable🙏

I am replacing rugs constantly and Rugs… I am replacing rugs constantly and Rugs Direct is my go-to vendor. With 5 senior, incontinent dogs of various sizes, puppy pads just don't do the trick. Rugs need replacing all the time. With Rugs Direct, the high quality and low price make it possible. I love them! The rugs arrive so quickly after ordering.

We are so thrilled with our new rug We are so thrilled with our new rug! We were so surprised at the speedy shipping, the excellent packaging. What added to this great experience was that the pad we ordered arrived first and we could set it up in the room. Everything came together perfectly. We cannot say enough good things about the beautiful rug, quality pad and all around excellent customer service from this company. Best we have worked with since our move. Thank you so much!