Cannot get a refund now Ordered a replacement pump motor on 9/16; have yet to ship it. Called on 9/22 and spoke to someone about the motor shipping and the lady on the phone said they cannot ship the item so I requested to cancel the order and get a refund. Refund never came and order still says unfilled on their website. They don't respond to chats or emails. Calling now just goes to voicemail. AVOID THIS COMPANY!!!

Complete Fraud. Takes order, charges card, never ships. And provides fake info to CC company when you dispute. AVOID! It's that simple, they attempt to sell items at less cost than the competitors. Then they charge your card on day one, and never ship. When you complain, you get a letter stating: "I have some bad news and possibly good news as well to some of you. We have been forced to stop all business operations at this time due to circumstances beyond our control (more info on this at the bottom of this letter). I’ve provided resolutions for everyone below. I take full responsibility for this and for that I am truly, truly sorry for the inconvenience we caused you. " They blame it on the card services" How a business like ours works is as follows: When you pay online using your credit card, what really happens is a ‘merchant processor’ is the one responsible to process your transaction and collects the money from your card and deposits it to us typically within 2-3 business days. Now…. Here is where the issue comes in… " Lastly: "I wanted to explain as we hear “you took our money and are not shipping our order” recently. Part of that is true, but we have not received any funds. We have shipped 100% of orders we were paid for. Granted, this is NOT your problem and it's so unfortunate as it’s honestly a lose-lose situation. Fact is we will take a loss and stand by our customers." When you open a dispute with your card vendor, they will respond saying they shipped the item and provide a fake tracking number. AVOID this merchant at all expense!!

Like so many others that have posted… Like so many others that have posted complaints, I too have had the same terrible experience - I have been cheated. Submitted an order that was never filled. Long story short, I got one email after the initial acknowledgement that I placed an order - It was an acknowledgement that my order was being worked on, and then I got nothing after my payment was taken, no further response, no items, etc. I did file a complaint with BBB to warn others... Buyer beware! This has all the markings of a scam.

They are a complete scam They are a complete scam, they charged my credit cards three times $2,688 each over $7,500 on Sept 8th and shipped nothing. They do not answer their phones or return emails and sent a form letter stating they got shut off by their suppliers and will be refunding our money we paid and never received what we ordered. They evidently have VISA and Mastercard scammed because ever dispute we have filed has been overturned they are con men of the first order and will end up in jail.

Horrible Company! Horrible! I don't think they are actually a company! I ordered $500 worth of stuff for my new pool and I never received it. I have called 7-8 times and left 2 voicemails and have not heard any response. I sent 3 emails that were never answered. I finally got a lady on the phone and she said she was going to "escalate" my order and email me later that day, but that was over a week ago and I have not heard a thing. They charged my card right away, which I am pretty sure it not legal. I'll have to call the CC company to dispute the charge.