Complete Fraud. Takes order, charges card, never ships. And provides fake info to CC company when you dispute. AVOID! It's that simple, they attempt to sell items at less cost than the competitors. Then they charge your card on day one, and never ship. When you complain, you get a letter stating: "I have some bad news and possibly good news as well to some of you. We have been forced to stop all business operations at this time due to circumstances beyond our control (more info on this at the bottom of this letter). I’ve provided resolutions for everyone below. I take full responsibility for this and for that I am truly, truly sorry for the inconvenience we caused you. " They blame it on the card services" How a business like ours works is as follows: When you pay online using your credit card, what really happens is a ‘merchant processor’ is the one responsible to process your transaction and collects the money from your card and deposits it to us typically within 2-3 business days. Now…. Here is where the issue comes in… " Lastly: "I wanted to explain as we hear “you took our money and are not shipping our order” recently. Part of that is true, but we have not received any funds. We have shipped 100% of orders we were paid for. Granted, this is NOT your problem and it's so unfortunate as it’s honestly a lose-lose situation. Fact is we will take a loss and stand by our customers." When you open a dispute with your card vendor, they will respond saying they shipped the item and provide a fake tracking number. AVOID this merchant at all expense!!

Where the hell is my order Where the hell is my order. No one knows and not even you!? Covid BS! Stop using that as an excuse. Pool season is almost done and have been waiting for my part for almost 2 weeks! Edited: 1 week later and still no call or response. People save your money! You will not get your product!!! Still no response From Aqua Supercenter and their CEO. 4 weeks!!!!!!!

BUYER BEWARE!! BUYER BEWARE!!! I ordered a large pool float ($70) which was advertised to ship the same day. The float did not ship until two weeks later. Upon receiving the pool float I noticed it was stained in several spots. I decided to fill it up anyway because stains don’t really affect the performance however there was a HUGE hole in the float causing it to deflate within 5 minutes. It all made sense..the stains, the taped box and the taped bag the float was wrapped in - this was a damaged returned item that Aqua Supercenter sent me. I contacted Aqua Supercenter several times asking to return this item for a refund since it was defective and they never responded. PLEASE DO YOUR RESEARCH BEFORE SPENDING YOUR HARD EARNED MONEY HERE. This business sells damaged items to consumers at normal retail prices and is also unresponsive once they have your money.

The best place to buy your pool supplies online! I was recently in need of a new motor for my pool pump, but I had no idea which one I should buy. I found AquaSupercenter.com and used LiveChat to speak with one of their customer service reps. What a great experience! The rep was very friendly and able to help me find the replacement I needed in less than 3 minutes. Once I knew what I needed, I shopped around other swimming pool websites and found that Aqua Supercenter had the lowest price by far! To top it all off, I placed my order on a Monday and the motor was delivered to me on Wednesday - talk about FAST shipping! Highly recommended!

Scam - Literally stole our money and TOLD us they did. We have proof. Scam. They are not listed on the BBB as they claim with this statement. "Leaders in Pool Supply Over 1 million customers. BBB A+ rated since 2004" Additionally, they never shipped our order and sent us an email saying their merchant services never paid them so they can't refund us. Seriously...I have the emails. HUGE scam. They're still selling things even though they told us they can no longer buy merchandise from suppliers because $500,000 was stolen from them.