DO NOT Waste tour money on their Garbage!!!! I purchased in January 2014 a RIPLOCK FABRIC - Replacement Canopy for Sam's Club Sunhouse Gazebo It ripped on the second season of use totally fell apart called customer services said only six month warranty. Insulted me with a $15 dollars discount if i order another. Item is garbage and RIPLOCK fabric is complete garbage. DO NOT BUY GARDENWINDS will not stand behind their product!!!!

Worse experience ever I wish I would have read the reviews before purchasing my cover. The material is cheap and last only one season. If you are looking to spent $400 only for 1 summer go ahead with your order. Customer service suck.they are rude and not going to solve anything for you. Very disappoint.

Find another way if possible! This is the only company that makes replacement gazebo roofs for the Tiverton 3 that we originally bought from Target, which is unfortunate, unless you get a custom made one. The first replacement roof that we ordered from them lasted approximately 3 years until it got enough tears etc. from the overhanging tree's twigs that it needed replacing. We then opted for the upgraded Ziplock 500 fabric which cost an additional $100+ over the Ziplock 300 basic fabric, and was supposed to be stronger & longer lasting. It fit our gazebo perfectly etc. and the color has held well since its 2022 installation. The problem is that the cotton straps to attach it to the gazebo frame have totally frayed and the hooks have detached from the Ziplock 500 material. So while the Ziplock 500 material has lasted the straps haven't so what's the point of a stronger roofing material if you can't attach it to the gazebo?? When asked if they would repair or replace the roof, Garden Winds' response was that since it's past their 1 year warranty we can purchase another roof for 20% off?!? What's the point of having a stronger fabric if the means of attaching it is a failure?? Do they think that we're that stupid? FYI, they remove all negative reviews from their website so buyer beware. Also look at the Better Business Bureau website to see what crooks these folks are.

Shoddy American company posing as Canadian Wish we had seen these poor reviews prior to purchasing our canopy replacement cover. Sent the company a picture and confirmed measurements. What we thought was the exact canopy required came in as a half foot shorter than advertised. When we called the company we got arguments and attitude. So much for the Customer is first. Escalated to the "manager" and got a similar experience. We will go through credit card dispute to address the issue. For a company with a Canadian name, you sure don't respect your Canadian market. Shame on you for your shoddy business practices. If we could rate no stars we would.

DO NOT BUY DO NOT BUY! The canopy replacement I received is defective with the top tier canopy way too big to fit. I don’t have a model number but the frame was exactly the same, from the same retailer, with the same model name. They insisted it was a different version of the gazebo without providing any evidence. I spent CAD$239 for a canopy that I cannot use. Now I have to spend approximately CAD $100 (return shipping cost, plus USD $45 deduction) to have it returned! SO UNREASONABLE!!! WORST SHOPPING EXPERIENCE EVER!