Not what they said. I cancelled my service at the end of the last growing season due to issues with my last application - I watched as they only sprayed half my lawn and when I asked the applicator about this he got indignant and said he had covered the entire lawn. When I cancelled they said they would have a different applicator take care of my lawn if I did not cancel, I cancelled anyway. Three days ago I re-opened my account - my mistake. In looking at the satellite image of my property with grass areas supposedly delineated with each lawn area square footage listing and the total square footage they said was lawn I found they grossly inflated the actual lawn area. When I re-opened my account I was told that someone would come out and measure my yard prior to application but they could only do so if I re-opened the account. Trusting I wouldn't be lied to I re-opened the account with the assurance of a proper measurement of the grass portion of the property prior to application. Today the applicator rolled up and got ready to spray the lawn. I asked him if he was here to measure the lawn and he stated he knew nothing about that and wasn't equipped to perform measurements. I showed him the satellite image of my property and he agreed that much of what Tru-green indicated as grass was really stone and pavement. He told me that the satellite image must be from before the stone and pavement was put down - unless their satellite images are more than 15 years old that cannot be the case. I do not feel that Tru-Green has been honest and truthful in their dealings with me and I would not recommend them to anyone. I should have followed my first instinct and gone with someone else.

It couldn’t be worse service possible It couldn’t be worse service possible. My lawn service for which I paid 1200$ was never done. They would come in put a sign in my yard and leave. I have crab grass over growing all over my yard, bold areas and mold. I have taking pictures and planning on taking them to the court. Managers are never available when you call. I had one calling me back today ( surprise!), stating that they will “redo” my lawn and will “ fix it”, after receiving pictures taken by their own tech. My lawn never looked as bad as it is now after a true green company was hired to take care of it!

I was not happy with initial service I was not happy with initial application due to the hard rains we had for 4 days, I felt the product would be diluted to no use. I was not offered for them to re-apply and I cancelled my account. I received after cancel a schedule when they was going to return so I called and had the young lady confirm cancelling. She asked why I did not have them re apply. I was not offered that at the time and is why I cancelled. They make claims of satisfaction but don't live up to their word So, I am out of pocket for a treatment, and was not offered re apply I just be refunded or a re apply done SCAMMERS

I called Trugreen last Wednesday around… I called Trugreen last Wednesday around 4 PM and the lady said someone will be out to do your yard on March 26 I called the people this morning I called and they told me I called and canceled my plans which I didn’t call at all on Monday they are full of lies shame on them and last year in June I gave them my information to pay and they punched in the wrong information so they had to wait. That’s not my fault.no good company.

Do your research and find someone else! My little yard was 90%weeds and 10% grass. tI hired them after they convinced me and guaranteed a successful outcome. They killed the little grass I had and the weeds remain. The service tech was supposed to return for a free analysis. He did not show. After several written requests i haven’t heard back from anyone. Even more concerning is that my dog suddenly began losing his hair in patches at the same time the product was sprayed. This is not a company to give your hard earned money to or do business with.