Fraudulent Company - DO NOT PURCHASE HERE Many phone calls & emails to the Customer Service Dept, combined with submitting a Customer Service response on their website. All unanswered. Same song & dance as the other reviews. I only ordered from this company because my husband and I are a dual-active duty couple and wanted to support a fellow veteran who sells American made products. Disappointed that I got scammed. Below is my email to the Customer Service Dept. - - - - - - - - - - - - - - - - - - - - - - Good Morning! I placed order #5XXX9 for a flag sixty-two days ago. I have not received the flag or an email confirming it was shipped. I did read & do understand your notice that there will be delays due to COVID-19. However, I wasn’t expecting it to be over two months. Can you please provide an estimated ship date? If the flag will not be able to be delivered by the end of November, I will need a refund of $80.28 that was paid to Cavalry Flags on Sep 13, 2022. Thank you for your assistance. A prompt response would be greatly appreciated.

Great customer service I originally left a negative review because of a slow response and not getting my purchase. Tim emailed me and apologized because he did not see the original email and he actually went above and beyond. He mailed out my product an expedited it. And he also gave me a partial refund because the size was not available. If I ever need any more flags I will definitely be using him. I would highly recommend

BAD BUSINESS!!! I placed a large order with this… I placed a large order with this company and chose them because they stated they were veteran owned. I never received anything from them despite months of trying to contact them. I finally filed a complaint with the BBB and received a letter today from the BBB stating they had closed the case due to no response from the company and advised I contact the Attorney Generals office or file a claim with small claims court. As far as the company goes, all I can say is shame on them. They state to be a USA Veteran owned company. Is this how Americans treat Americans now? We try to support our Veterans by buying from them and this is the price we pay. Very disappointing that they are willing to mar the good Veteran businesses out there. DO NOT ORDER FROM THIS COMPANY.....(unless you have money to burn)

Ordered American Flag July 18 Ordered American Flag July 18, 2022. Purchased flag from here due to being Veteran Owned. Money taken from account same day of order. After a month with no email or any contact sent email to them about order as others have stated no response. I have sent 4 emails and have tried calling all a failure. All they need to do is respond to inquiries about order and I guess per their site they're to busy working on orders due to covid give me a break and send my flag or money.!!!

Beautiful flag, poor shipping The flag was beautiful. I specifically chose this company because they are veteran run and products are American made. I only gave 4 stars because I paid for priority shipping and the flag wasn’t even mailed from the company for 3 days and didn’t arrive until more than a week after ordering .