Totally damaged! I received these an anonymous gift from someone, but unfortunately received the flowers totally smushed and damaged, definitely does not look like anything on their website. I reached out to them hoping they would send a new box, and they did not help at all! Said they couldn't find the order since I didn't know who purchased them, so they wouldn't do anything! Awful customer service for such an expensive product

They hate Christmas and their customers I ordered on December 12th with expedited Christmas shipping that they guaranteed would be on time. They waited until December 23rd to inform me that they ran out! Then they offered an alternative, which I accepted. And yet again they contacted me to let me know that they ran out of the alternate that they offered me! What an absolute joke. I have 2 orders missing, and another order received broken roses. Do yourself a favor and don't buy from them. I've spent over $8,000 with this company and they offered me a $20 gift card as an apology for missing Christmas. They don't care, and their awful reviews show it.

Arguably a great product but pitiful customer service. Arguably a great product, however they do not back it up with great customer service. After two attempts to order an arrangement via their internet website and one via telephone to customer service line the order STILL has not shipped. Due to no fault of mine or my bank. Their customer service has not shipped the flowers and we have now missed the event that was the whole point behind ordering this several hundred dollar arrangement. Totally let down and dissatisfied. Going back to fresh flowers thru a local florist who can deliver as promised. Pitiful and embarrassing.

Company does not keep it's word... This company sent me flower that were damaged . After, I complained that they were damaged, they promised they would replace them through their claims department and never did so. This absolute ruined Valentines for my ailing grand mother, who later on passed away. Please avoid doing business with these people, they have no integrity.

These roses are well beyond… These roses are well beyond Outstanding. I was a little worried, considering that they did not arrive when they were supposed too, but after receiving them, my perception changed. High quality, exceptional product. They where just so beyond beautiful. Will definitely be buying again.