Their products are actually really good… Their products are actually really good and I have no complaints, but the shipping can be slow at times. Regardless, I would order again since price-quality wise, this is the best source for sure. Thanks

No Follow Through I ordered 50 packets of seeds for distribution at a memorial service in special ordered envelopes. The order details indicated that they would ship the very next day. Eight days later I received an email saying that they're out of stock and cancelling my order and completely leaving me in the lurch. So, if you actually want or need something then I wouldn't order from this site.

BUYER BEWARE Ordered item and was given a tracking number that never shipped and order was marked as complete. BUYER BEWARE

Never again.. Never again... I placed 3 orders over a period of 3 weeks, total about $600. Receive only one of 3 correctly. One order was packaged well, but 2 plants were the wrong thing entirely. Another order was lost in the mail. The "lost" shipment did finally arrive 20 days later. The box had no indication of which side was up. The plants were stuffed into a flat and they had been tossed, dirt everywhere. I called 3 separate times (45 mins-disconnected, 1hr, 10 mins - need to wait 10 days after shipment before they are willing to help, 1 hr 38 mins - agreed to replace lost and incorrect plants). The lost order once again came on a flat with plants tossed, dirt everywhere, some are on life support and shipment only took 3 days to get here. The replacement plants arrived alive and well and well packaged. So, the do know how to ship plants, just choose to do it poorly for large orders. For a premium price, you'd think they would care that the plants actually arrive alive and well. Nurseries usually care about plants, but based on my experience they do not.

Less than half of order received - and it's a total loss Received 1 of 2 boxes even though tracking says both were delivered. Checked our door camera, and only one was delivered. Inside that one box is a loose heap of dirt and empty planter pots with a few battered and broken plants. It's like someone tossed them in loose and then shook it. Clearly the plants were never clicked into their holders for transport, which remain wide open and flat in the box. Three-fourths of my order is missing and the quarter that did arrive is damaged beyond use. I sent American Meadows a message using their support scan on the box insert and have not yet received a response. So I called their support number on the insert and was disconnected abruptly after a couple of minutes. I then called a different support number that was on the shipping box. The answering script said to expect a wait time of 16 minutes. I have been on hold now for over an hour and 10 minutes. My next step will be disputing the charges. Terrible experience. Never again. Update: The second box arrived 4 days later on Monday in even worse shape than the first. I sent more photos and messages to American Meadows and sat on hold again a couple of times for over an hour with no answer, then today on Thursday, hours before I was planning to file a credit card dispute, they sent me a message stating they are refunding me the damaged items and prorated shipping. You can bet I will make sure it clears the bank, but I do appreciate that after all that they made it right.