Ordered a grill cover Ordered a grill cover. Have tried emailing and calling with no reply or answer. They have replied to emails with auto-reply that someone would contact us within 12 - 24 hours, it’s been a week with no response. Worried we’ve been scammed. :(

When I was looking for a built-in… When I was looking for a built-in barbecue and side burner, I searched the web for grills and pricing. I came across BBQ Grills.com and they have good quality appliances at a great price along with free accessories. I have used these appliances for a year and work flawlessly. Great company and good customer service.

Another in the line of frustrated… Another in the line of frustrated would-be customers. Enticed by the 24-72 hour shipping, I placed an online order. After waiting semi-patiently for a week, I started calling the ???Customer Support??? number. After 20 attempts with no answer, I left a message to please call me back within 24 hours or I would have my credit card company pull back the payment. Currently awaiting reply. EDIT: About an hour after posting this, I now have an update that my order has, (allegedly), left the warehouse with shipping carrier Estes and a PRO#/Tracking Number will be generated within 24 hours!

I order the Napoleon Prestige 665 NG… I order the Napoleon Prestige 665 NG and absolutely love this grill. I live in Colorado and can get some high winds, but this grill instantly heats up to over 700 degree every time. I always fought to keep my old 6 burner grill hot, but this on I have to turn it down. Shipping was high quality, my only gripe was it took about 3 weeks to get, so I just missed grilling on Mother's Day.

I ordered a grill on April 21 I ordered a grill on April 21, 2024 based on promised shipment within 24-72 hours from order which did not happen. My credit card was charged immediately without a shipment. Almost a week later the website continues to indicate the order is being processed. I have called numerous times only to hear all agents are busy. I sent a web page order status inquiry and then two emails requesting my order be cancelled all without receiving a response. I would recommend avoiding purchasing anything from bbqgrills.com as it appears to be a scam.