Good customer service Some plants arrived with some frost damage due to abnormally cold weather, but after sending an email with pictures to the customer service team, they said they would send a replacement plant.

Excellent! I ordered 3 plants, 2 of which were Calatheas, which are notoriously finicky. All 3 plants were super healthy and beautiful. I live in New Mexico so I've had trouble with plants not adjusting well to the dry climate but all 3 have done great so far!

Wonderful robust,healthy plants & fantastic customer support Received my first order from houseplantexperience.com but suffered a couple of losses because the shipment got caught in a surprise arctic blast that hit my area. Informed company of the problem and they immediately sent out replacements with no hassle. Outstanding communication that allowed me to track shipment along the way to the moment it arrived on my doorstep. Phenomenal packing -- every plant arrived without losing a speck of soil, ready to take center stage in my home. Plants are robust, healthy, well rooted, and free of pests. I hope I can keep them looking as wonderful! Their website lists several plants I haven't been able to find elsewhere -- some I've never heard of before -- so I know I'll be placing more orders. Overall, a wonderful experience, superior plants, and a great vendor -- a dangerous discovery for my budget!

Beautiful plants Beautiful plants! The heat pack that I ordered, was not in the box so when it was 22 degrees when it arrived I was worried. So far the plants look good, I’ll continue to keep an eye on the alocasia during this next week. Shipped quickly!

Service was good Service was good. Buying was an easy experience. Shipping took a full week, but I’m on the opposite side of the country so I totally understand that, not to mention that i got a shipping notification within 36 hours.