Good service Plants arrived quickly, shipping information was very accurate! I ordered a peace lily, spider plant, and golden pothos. All arrived in good condition, despite having to ship in unexpected freezing weather! All were packaged very well, which is the part I was a little hesitant about upon hearing about the company. The only issue was that part of the pothos plant did not have any roots, and thus died off quickly after arrival. Most of the plant is still intact and thriving, though. And the other two are doing great as well! Overall, I am happy with the service and products!

Beautiful plants Beautiful plants! The heat pack that I ordered, was not in the box so when it was 22 degrees when it arrived I was worried. So far the plants look good, I’ll continue to keep an eye on the alocasia during this next week. Shipped quickly!

Wonderful robust,healthy plants & fantastic customer support Received my first order from houseplantexperience.com but suffered a couple of losses because the shipment got caught in a surprise arctic blast that hit my area. Informed company of the problem and they immediately sent out replacements with no hassle. Outstanding communication that allowed me to track shipment along the way to the moment it arrived on my doorstep. Phenomenal packing -- every plant arrived without losing a speck of soil, ready to take center stage in my home. Plants are robust, healthy, well rooted, and free of pests. I hope I can keep them looking as wonderful! Their website lists several plants I haven't been able to find elsewhere -- some I've never heard of before -- so I know I'll be placing more orders. Overall, a wonderful experience, superior plants, and a great vendor -- a dangerous discovery for my budget!

Hindu Rope hoya My Hindu rope Hoya arrived in a box that was so smashed I was almost afraid to open it! The plastic nursery pot had a sharp dent in the bottom & there was a lot of dirt missing but the 6 inch plant was still cushioned & protected by the heavy paper cone. None of the 5 inch tendrils were damaged & it is an amazing healthy green plant. I'd like to see a Timelapse video of the trip from Fl. to Az!!

Terrible customer service Terrible customer service, doesn’t answer emails at all, won’t provide accurate tracking information