The service was tremendous The service was tremendous! Being rushed and emotional I made a few mistakes on the order. They caught the mistake(s), rectified the order and were very kind, patient and professional.

Poor communication, late or no delivery I ordered the flowers on 12/26 for delivery on 12/27. On 12/27 I got an email (not a phone call or text) by the time I read the email and learned that I was to call a phone # to discuss a substitution (I had auth'd a substitution on the orig order), your office was closed. Will flowers be delivered late on 12/28? I hope so!

The website was very easy to use and I… The website was very easy to use and I was extremely happy with the flower delivery. My granddaughter loved them…

Very disappointed with the final outcome, Very disappointed with the final product. I has chosen an all lavendar (final cost over $90.) and I was told, "The flowers you chose were not available, we'd like to make a Designer's Choice arrangement of equal value instead, may we do that? I asked, could you tell me what flowers you'd be using in place of. Answer, The floral designer will make something they feel is appropriate using the fresh seasonal flowers that are available, filled to an equal value. I asked please send me a photo of finished product. Florist One Customer Service responded: We are happy to request a picture but cannot guarantee one. I did not get one. I did respond that is important to have lavender in th arrangement please. They responded; We will request lavender. Next I received a text that order had been delivered. My friend sent me a overhead photo! It had (6) roses & wax flowers (pink) but a very sad looking arrangement. Not a tight arrangement, or lush. Almost rushed looking. Wish I could add a attachemnt for you to see along with the orginal online photo, it was a front shot with 6 roses, looking full and lush. Sure you can see what I ordered in the first place. Not a happy girl.

Poor communication. I asked the representative to find someone who can access the military base as the recipient works on base. The rep said they would find a florist who has base access. The florist called me last minute and asked me if the recipient could come to the the gate because they did not have access. This is. It what I wanted. Poor communication