Great customer service In terms of getting my packages in a timely manner, it was not the best, however, when I emailed and asked what was going on, they very quickly replied within the next business day (sometimes even a few hours later) and told me they were investigating.Initially they explained they were switching warehouses and it may take longer to arrive and gave me a coupon for their website. Unfortunately, i waited around 2-4 weeks and still didn’t see it. When I emailed again, they couldn’t locate where my stuff was they sent me a new one at no cost and gave me a free tshirt for my troubles.

Everything was top notch and arrived in… Everything was top notch and arrived in a timely manner. The only issue I have is my fan stopped oscillating. This will not deter me from buying from vivosun again in the future.

Great option for and grower Price is reasonable compared to premium companies. Shipping was wonderful as it was free with my purchase. Plus it was delivered pretty darn fast. My only complaint is the hanging/adjustable cross members where you affix your lights,venting, ect., are fairly loose and like to slide around rather easily. I do wish one more rod was included to better situate and position my lighting without interfering with my exhaust fan and vent. Other than that, I will say, I am fairly satisfied with my purchase.

At 1st everything was amazing At 1st everything was amazing. Product worked great, and a couple weeks into grow the zipper broke. They tried to remedy it with $20........ mmmmm no that isn't going to work. Then they sent a new tent. Prefect....customer service took care of me. Now 8 weeks into flower and the grow hub kept dropping wifi. So lights, fans, and exhaust were not working properly. Woke up twice and lights were on. Came home from work and they were off. I reached out to them again and no response this time. It's too bad to. They have the ideas, but the final is lack luster at best. I feel like a whole new smart grow tent kit is in order.

Great Stuff A few specifications missing from product descriptions, such as size and amount of vent/cord holes in tents. Excellent quality products. The stray thread here and there but they always lead to a knot. Can't wait to start a career with your equipment. 👍🏼