No response several times asking for new pump. It's impossible to get a response from Teamson. We need a pump for three-tiered fountain that has the three light connections on the ford, impossible to get a response. And website SUCKs.

Excellent customer service… I recently purchased an outdoor wind spinner as a Christmas present. It was missing the end cap so I contacted Teamson. Their response came in less than 48 hours. I was told they would research the part and get back to me. In about a week I was informed that the part was shipped. I received it about a week later. A great happy ending and our friends are enjoying their completed wind spinner in their backyard.

Exceptional quick customer service The Customer Service from this company is top notch. While one hopes to never need customer service it is good to know that they are quick to respond and keep you informed at every step of the way. I don't write reviews often about products but when support and help are above the norm I want to recognize it. Support was outstanding and the product quality is good.

Great product and great service Great product and great service. Shipping super fast

Unfortunately I placed an order… Unfortunately I placed an order received a tracking number and then stated item wasn’t able to ship. Reached out to customer service to see what was going on because when you clicked to the tracking number it stated to contact the shipping company. Customer service got back to me quickly and told me that item was out of stock and they should have it in stock by the end of the month. Also gave me a discount code. I reached back out to verify if the other color was in stock so I didn't get a repeat of receiving a track number and then being told it was out of stock. Customer service again reached back out quickly to inform me that had it in stock. So I didn’t get the color I truly wanted but customer service was awesome and I did get the other color for a discounted price. Thank you teamson for having amazing customer service it’s very hard to find these days!