SCAM - Ordered 2 rugs, credit card charged, no merchandise ever received! After reading all the reviews and being impressed with the quality of the website and videos, I purchased two large persian rugs from Fine Rug Collection in May 2022. They immediately charged my credit card, and sent a UPS Tracking Number. However, UPS notes that the "tracking number has been created, but the seller has not contacted us yet". I have called and emailed numerous times to ask about the status and there has been no response. So I have initiated an investigation by my credit card company and the charges have been reversed. Seems like a total scam to me.

Mixed Review Your rugs are beautiful and reasonably priced. Plus you have an amazing selection of colors and styles. Your rugs are over the top!! They rate way over 5 stars!! Unfortunately, your customer support isn’t good. Sorry to say, it leaves a lot to be desired with a very complicated return system in which you cannot get anyone to help you. Ann Spies Young Livermore, California

Best rug seller out there The quality of the rugs is great and your responsive service and speed of delivery are really good.I haven’t found any better value in the hand knotted rug market

Everything about ordering from Fine Rug… Everything about ordering from Fine Rug Collection was as promised, from getting the rug within days of ordering to getting a refund on the first rug that I ordered and ended up returning. I spoke with one of the people working at Fine Rug Collection who was helpful and courteous. I called him back, and he greeted me by name. Ordering and customer service can't get any better than that!

Just perfect... I have been browsing for an antique Persian( Afghan) rug for a month or so, this company's website was very easy to use . Purchasing super efficient. I was so excited when my package arrived. It was securely wrapped!!! I enjoyed opening my gift to me!!! The rug is gorgeous and clean. I love it very much !!! Local place had some new wool rugs, for less dollars....but just not the color or style choices. Thank you so much.