Poor service More than a week passed before the order even began the shipping process. I never received any update for more than a week to explain the delay.

High quality and excellent value! You won't find a foam sack of this quality at a better price. All seams are double stitched and the both the inner liner and outer cover is double zippered. -- That being said there's one small issue with the foam not decompressing all the way leaving some outer edges hard and uncomfortable. This however can be remedied with a little work, you can fish the pieces out and tear the hard parts off and after hearing of my experience with the hard foam the company got in contact with me and was happy to send replacement foam. Shipping was extremely fast, it arrived the very next day. Was initially disappointed because of the hard pieces, but it's easily fixed and overall now very pleased with an excellent value product.

Comfortable Customer service was amazing,sweet and prompt. I love my giant bag! It's so comfortable and fun.

Website is very helpful and great stuff! Very easy finding something I loved great color options. It had many categories, and it helped a lot with shopping. It even has a 5 year warranty! I really recommend using this website!

Flat sack, but fixed quickly! [ORIGINAL RATING 2/25/21: 3 STARS] We ordered 3 different bags. One 3ft, one 4ft, one 7ft. The 3- & 4-ft models are good on stuffing, but the the 7-ft sack doesn't. Even with a child laying on it instead of an adult, and after "fluffing up" the bag, it still goes flat. We did a lot to "air-out" the sacks when they arrived, and we have now waited the recommended 5 days but the problem persists. [UPDATE 3/1/21] ComfySacks responded quickly regarding my issue and is already shipping out additional foam fill for my 7-ft sack. When I sent them a picture of it they said "oh, yeah, that's definitely under-filled" and got right on it. Excellent customer service and I couldn't be happier! This is how customer service should be everywhere.