Really fast process and great customer… Really fast process and great customer service.

My experience with Carpet Express… My experience with Carpet Express started out rough. After much back and forth with one of the sales associates, I was put in contact with Suzanne Roberts. That was a game changer. Suzanne knows her stuff, is extremely thorough, professional, and really turned my experience around. I initially contacted Carpet Express for a smaller scale commercial job, and she knew the products to recommend and made the ordering process very easy! Can't say enough good things about Suzanne Roberts!

Suzanne was excellent Suzanne was excellent! The carpet in a bedroom had been damaged by a battery fire. When we contacted the original installation company for replacement, they couldn’t reorder it. Suzanne found some for me and arranged for shipment to Charlotte, NC. She explained how to pick it up at the freight terminal and explained a delay. Thanks Suzi!

False advertising I have contacted this company repeatedly for the last month, but they have refused to respond. I have their listing on Google offering free shipping on In a Snap carpet tiles. I even sent a photo to their phone number per request. They are telling me the order would be $360, and $700 for shipping!

5 STARS this is the 2nd home… 5 STARS this is the 2nd home re-modeling project I've done with Jim and his team at Carpet Express. Hands down best prices! Easy shipping, great communication! Quality carpet at easily HALF the price!! Highly recommend!!