Retro Bag and replacement strap support I ordered “The Retro,” Messenger bag two years ago and absolutely love it and use it as my daily work bag. Recently, after overloading the bag, the metal clasp on the strap broke. When I reached out to see about ordering a new strap, Liz was able to help me get a replacement strap in the original color of my bag which isn’t even being run anymore. I was blown away at the prompt and excellent support I received. I will definitely continue shopping here in the future.

I love the look at the bag however I love the look at the bag however, the customer service that supports this company is absolutely horrible. They’re very slow to respond when they did give me a response because I have a broken buckle. They said that I was out of warranty when I’ve only use the bag once on a trip to Europe and I have two broken buckles that they said I could buy for $15 each but yet still have not heard back from anybody buyer. Beware cool product horrible service I would stay away.

Sense of urgency customer service!! Sense of urgency customer service!!

Beautiful Bag & Perfect Gift I bought the Coffee Tasca bag as a birthday gift for my boyfriend, and he absolutely loved it! It's such a beautiful color and the perfect size for everyday use since it's not too small or too big. He was tired of carrying everything in his pockets, so it was the perfect gift for him. He especially loved that the zipper opens at the top for easy access. We love it! :)

Thought I was getting a real leather… Thought I was getting a real leather bag, and got a chemical smelling bag labeled “made in China” without any indication of authenticity included. The insert provided for care has a bunch of misspellings. I ordered from an Ontario company (or so I thought) to avoid dropshippers, but apparently got scammed. Would never have paid this much if I knew it was going to arrive like this. I own a real leather bag and the smell is completely different.