The customer service received was… The customer service received was excellent! A mistake was made when I placed my order. I received an email from Liz asking if my order was correct then immediately fixing my error. This was all done on her end even before I reached out,

Perfect gift and quality bag I purchased this gift for my brother and he absolutely loves it. I initially ordered a different bag and because he wanted something different I had to cancel the first order. Customer service successfully assisted my cancellation and I was able to order the one that he liked and now loves. Thank you!

I love the look at the bag however I love the look at the bag however, the customer service that supports this company is absolutely horrible. They’re very slow to respond when they did give me a response because I have a broken buckle. They said that I was out of warranty when I’ve only use the bag once on a trip to Europe and I have two broken buckles that they said I could buy for $15 each but yet still have not heard back from anybody buyer. Beware cool product horrible service I would stay away.

Incredible quality The workmanship and quality of materials gone into the bag is fantastic. The Real Leather Company clearly put a lot of pride, love, and thought into their products. And you’re not paying silly money so some trendy company can pay celebrities to endorse their inferior products - you’re paying a very fair price for a product that will essentially last a lifetime. Highly HIGHLY recommend.

Excellent Customer Service It’s so nice to actually communicate with someone live and work through your respective situation. Liz Duron was a pleasure to work with.. she was prompt, professional, and solution oriented. I was sent a new buckle to replace a defective one. I strongly recommend The Real Leather Company