Sense of urgency customer service!! Sense of urgency customer service!!

Stellar and Thoughtful Customer Service I had a small issue with the bag that I ordered and when I inquired about a repair or replacement, Liz provided stellar customer service. Given the complexity of the issue, she provided thoughtful, genuine concern, provided accurate timelines and explanations of next steps, and kept me in the loop every step of the way. I particularly appreciated that she didn't promise the world right away and asked for details about the issue. Along with such a positive experience, It made me feel like the company cares deeply about their customers and craftsmanship, while also being a good steward of their resources. My experience made me incredibly glad that I made my purchase and I am happy to tell others about my great experience.

I'm a Modern Day Indiana Jones The product ordered through The Real Leather Company was well designed and well made. It was exactly what I was looking for. Not only that, their communication throughout the ordering process was tremendous.

Thought I was getting a real leather… Thought I was getting a real leather bag, and got a chemical smelling bag labeled “made in China” without any indication of authenticity included. The insert provided for care has a bunch of misspellings. I ordered from an Ontario company (or so I thought) to avoid dropshippers, but apparently got scammed. Would never have paid this much if I knew it was going to arrive like this. I own a real leather bag and the smell is completely different.

Innovative customer service Overall the customer service group and Liz, in particular, were prompt, accurate and innovative. I was searching for an item that was not in their on line catalog. After some email correspondence Liz was able to come with a solution that suited me very well. I can recommend the Real Leather Company without any reservations.