Sense of urgency customer service!! Sense of urgency customer service!!

Innovative customer service Overall the customer service group and Liz, in particular, were prompt, accurate and innovative. I was searching for an item that was not in their on line catalog. After some email correspondence Liz was able to come with a solution that suited me very well. I can recommend the Real Leather Company without any reservations.

Thought I was getting a real leather… Thought I was getting a real leather bag, and got a chemical smelling bag labeled “made in China” without any indication of authenticity included. The insert provided for care has a bunch of misspellings. I ordered from an Ontario company (or so I thought) to avoid dropshippers, but apparently got scammed. Would never have paid this much if I knew it was going to arrive like this. I own a real leather bag and the smell is completely different.

nice products great customer service Nice products. Responsive customer service. I purchased the Canvas Denali duffle bag and the RFID Bifold. The duffle is high quality oiled canvas. The main compartment and pockets are lined with a brown, durable, high-quality liner. The bottom of the straps on the cover over the front pocket are conveniently secured to the front pocket with magnetic buttons. So technically you can easily access the front pocket without needing to unbuckle the straps.

Broke in a month, didn’t quite look as advertised but that’s honestly fair because of how leather is So it definitely didn’t look as advertised, it was extremely delayed getting here, and while walking down the street, one of the buckles broke! Then, as I was googling a cobbler or other skilled local who could help fix my bag which I loved so dearly, the second buckle broke! Not caught on anything, just flat broke off. The staples which connect the loop to the buckles just bent out of place. They both broke in the exact same way. Honestly, I’d love a replacement or a fix, because as painful as this experience was, the bag was beautiful, and I could tell the intent was to make something of value, it just didn’t work out because of(I think) one poor design decision. I respect the artistry, and while my review on the website wasn’t as kindly worded, the fact of the matter still stands, it broke almost immediately, less than a month of use (it was only gifted to me when I visited for christmas, which occurred around new years, and I only got around to transferring my stuff over two or three weeks after). By the way, I know this review is late, I’m a busy person, so I didn’t think to leave one until recently. Thanks for your time.