Elaine Cady
GBPoor service slow shipping not competitive on cost Customer service was not helpful and have template responses. Order was entered same day but paid for expedited shipping. They use FedEx but do not deliver on weekends.? Will respect Amazon delivery service much more going forward They did not have any great technical info either- what was I thinking? Will not use ecomfort again!
David
GBAbysmal customer service Abysmal customer service. Brand new boiler has needed two replacement parts - having sent warranty claim form in immediately after speaking to the agent, making clear this is urgent (no heat situation), I have received no response at all. Tried contacting through their contact form (no reply), and spent all day Saturday trying to contact by phone, which was constantly busy with, incredibly, no option to hold. It's 20ยบ, in the middle of a winter storm and my house has no heat.
Marrakesh Express-philly
GBThe worst service ever The worst service ever ! I called prior to placing my order to make sure my items are available and I was told YES by a person named Kevin . Days later the drama started . If you're a professional installer like my self and owner of a small business don't deal with this company. You will end up loosing your costumers because of ecomfort.
Steven Vela
GBNo issues here. Wow. Kinda surprised at the negative reviews. I placed a complex order for mini splits to include all installation parts etc. They kept me informed, shipped what they had immediately and have thus far honored their promise of excellent service. I had a linseed damaged in transit and they are processing a replacement. I have called for updates etc and they have always answered. Emails are quickly answered.
Jeffrey B
GBMy GO TO source for Schluter Products I'm a contractor in NYC and I do about 60 bathroom remodels a year all of which call for Schluter shower pans, waterproof membrane and other assorted items. Ecomfort has always shipped by their quoted date or else early. Their prices are competitive and the customer service reps are friendly, courteous and knowledgeable. Rest assured you are in good hands if you will be purchasing anything from them.