David
GBAbysmal customer service Abysmal customer service. Brand new boiler has needed two replacement parts - having sent warranty claim form in immediately after speaking to the agent, making clear this is urgent (no heat situation), I have received no response at all. Tried contacting through their contact form (no reply), and spent all day Saturday trying to contact by phone, which was constantly busy with, incredibly, no option to hold. It's 20º, in the middle of a winter storm and my house has no heat.
Leah
GBOrdered mini split system and was… Ordered mini split system and was informed all items were in stock and would ship immediately. I received base unit and 1 head, the other 2 heads they forgot to ship and they shipped TWO weeks later. The sales persons response, “sorry, it was a logistical mistake we can cancel your order if you’re not happy. FIND ANOTHER RETAILER. This company is a rip off, has terrible customer service and can’t get orders out when promised. WARNING-DO NOT BUY FROM THIS COMPANY!!!
PJ Savage
GBDo not spend $1 with this company Do not spend $1 with this company. An absolute disgrace of a company. There is a manufacturer issue with the LG Mini Split unit that we recently purchased, leaks in the outdoor unit and in the coils in both heads. We only got this unit in June, 2022. Warranty avoidance with ecomfort is incredible. I provided Paperwork from licensed technicians, videos, invoices and still nothing from them. no accountability, nothing. STAY CLEAR
Aaron
GBCustomer service You need to know that if you are a DYI installer, don’t bother trying to make a claim, without a licensed installer you are wasting your time. I had a simple bad thread on one fitting, but nothing could be done since I did the work myself. I did have a good experience with getting the equipment and part, Distribution Box for a LG mini split system, and got a quick response when I placed my warranty claim. I also purchased the whole system 2 years ago and had a good experience
Christian Moody
GBI bought a Williams heater that ended… I bought a Williams heater that ended up being a piece of garbage. Tried to return it for refund and I was denied because I hooked the unit up. Once you hook it up it’s non returnable they tell me. Wondering how someone is supposed to know unit doesn’t work properly if it’s not hooked up. Stay away from ecomfort and I’d stay away from Williams heaters too. I tried calling them for help and they referred me back to ecomfort. Both companies are terrible. I lost $2,000 because I used these 2 companies.