The go to installers The installation of our air source heat pump (ASHP) went flawlessly from initial discussion to after care service. Knowledgeable, competitively priced with complete clarity, timely and clean work. The after care was very good with questions answered and help offered when needed. I think Caplor energy are more than worth considering. Well done Caplor team.

Caplor have just completed the… Caplor have just completed the installation of Mitsubishi cascade air source heat pumps and new radiators to our cottage.The installation team led by Chris and supported by Martin and Josh completed the work to a very high standard and on time. They had pride in their work and attention to detail. We have already recommended Caplor to friends. Many thanks.

Major failing There were some minor issues with the installation which were resolved within the contract. However, their major failing is communication, particularly when something went wrong. Unfortunately the heating/hot water system failed barely 2 months installation. It then became apparent that there was no emergency contact for repair. I had the phone number of a team leader who provided details of a local company for repair. Yet again, not straightforward: both numbers were for office and not out-of-hours. The issue was unresolved through the New Year weekend 2023. An engineer from the second company came within an hour but was unable to repair as it seemed a circuit board had failed. The manufacturer LG was no help because they too were difficult to contact and, when an order was placed, delivery was quoted as 5-7 days - hardly suitable for such an important piece of equipment. The irritation was enhanced by having a premium rate phone number for contact. Overall- rubbish.

Air Source Heat Pump Installation We installed an air source heat pump 12 months ago and the service and expertise shown by Caplor was excellent. The installation was very professional and despite being nervous about switching from oil to ASHP we should not have worried. The house is warm and we have plentiful hot water. Caplor quoted us some running costs and having had the unit for 12 months I can confirm that the costs were actually cheaper than anticipated. Very pleased indeed.

Very pleased Right from inquiring, through estimate and design, installation and commissioning we were kept informed all the way. Staff were polite and supportive, and respected being at someone else's property. we are very pleased with the panels and the system.