Sales rep was terrific Sales rep was terrific. Delivery service bad. I was called and told delivering would be next day, tues 7am to 11am. The next day, no call, no show. I called and they don't know what happened, ok we will be out tomorrow. Showed up within the time frame but driver drove all over my lawn because it appeared he had never driven a truck before. Not good.

I'll give it a stars at the moment My… I'll give it a stars at the moment My unit would be here sometime today a week after it's been ordered a email regarding shipping and order progress would have been nice I had to go into my account settings and track it they do have a decent selection online I decided upon a distinctions brand hopefully it is as good as my previous Midea which I seem to can't find anywhere took a Chance on on this and I'll let you know on an update

No product, no info Payment cleared a week ago; no order status, no returned email, no returned phone call.

Called the toll free number and… Called the toll free number and received excellent info on what size and type of PTAC would be best for my situation (400 sqft sunroom in North Carolina.) Advised that 7-10 days were required for drop ship, got it on day 10. Ordered PTAC using the website, easy, no issues. Unit works great, had it installed by my HVAC tech during annual maintenance of other units (gas pack and mini split.)

Very easy to call and place order and… Very easy to call and place order and customer service was excellent. I picked up order myself and loader was right there to load 3 p tacs and i was out of there within 15 minutes. Excellent!