Fast shipping, no customer service I was very impressed at how fast the shipping was and how well the PTAC units were packaged. The condition was as described, meaning the A rated units were obviously used with touch up paint but they looked good once installed (just don't look to closely). The reason I am giving a 4 star instead of a 5 star (considered a 3 star) was because of the customer service. I needed some clarification on the specific units that were shipped out to me. I called and the person that answered was unable to answer my question. She said I would receive a call back but 5 days later I have yet to hear from them. I hope I don't have any issues... I am not confident I will be taken care of.

How respectfully and knowledgeable the… How respectfully and knowledgeable the John Smith were.

The delivery time was super fast The delivery time was super fast. The parts fit perfectly. Great service!!

Very easy to call and place order and… Very easy to call and place order and customer service was excellent. I picked up order myself and loader was right there to load 3 p tacs and i was out of there within 15 minutes. Excellent!

Great prices and great warranty service Okay I ordered a refurbished PTAC at a great price and it was delivered on time but the unit failed within 5 days. I filed warranty support and they were prompt and within 24 hours had a replacement unit shipped free of charge. Now that service! It's been a week and still running so we'll see how this unit goes, stay tuned.