Remote is a piece of junk! The gas logs look real and perform fine, it’s the remote that is a disaster! The one that came with the set didn’t work so the plumber who installed the logs had to ask for a replacement. The replacement was a different model than the original so The connection had to be modified to work. It worked for 2 whole months, imagine that! First, it wouldn’t turn on then it wouldn’t turn off. The plumber had to change to manual operation. If I had wanted that I would have ordered a cheaper model. Now I have to order a 2nd replacement and pay a plumber again to make it work!!

Don't stand behind their defective products. I like to product, but Peterson does not back up their products. Received the lighter pan with the 1/2 inch gas pipe broken at the reducer. Even sent a picture, but had to purchase a new pan. I guess they felt that somehow I was able to break a 1/2 inch pipe. The fitting was obviously over torqued in manufacture.

We love our log sets= but BUYER BEWARE We love our log sets, but BUYER BEWARE, the warranty will not be honored, if anything is wrong with your logs out of the box, you are left holding the bag. It happened to us, we were left to make repairs and find out what was wrong at our own expense. So, yes when they work we love them, but don't expect anything after you lay down your cold hard cash.

Peterson fire log is great product great engineering team The technical people helped me understand How a vent free set of logs would work in my application. They help me choose the right size and type ha ha only recommend a product and get the remote control with the variable flame feature. Super convenient adjustable puts out a lot of heat and is pretty to look at

Good replacement for a 30 yo unit with… Good replacement for a 30 yo unit with a bad pilot. Control knob could be more sturdy.