Poor quality burners After installation and after checking all of the connections for leaks, we fired our Peterson Real Fyre burner up and noticed that flames were shooting out the side of the burner onto the gas supply lines. We disassembled everything and found a manufacturing defect. There was a hole in a weld where the burner tube passes through the side of the pan. I contacted Peterson Real Fyre who, after looking at the photos I sent, acknowledged that it was a manufacturing defect and would be covered under warranty. Now, six weeks later, they still haven't sent a replacement. I'd strongly suggest looking at a different manufacturer than Peterson Real Fyre.

Value of product is only fair Value of product is only fair. Flame does not burn clean through gas regulator and sand base. It should be a bluish flame but is yellow.

People OK but delivery was problamtic The original ship date was provided and every date just vanished with a different excuse every time. Each time they would assure me "its on the next truck in a few days". Turns out there were problems behind the scenes and they never provided me with accurate information. It took several months to get two firelogs. The product is wonderful but the delivery was past the heating season

Don't stand behind their defective products. I like to product, but Peterson does not back up their products. Received the lighter pan with the 1/2 inch gas pipe broken at the reducer. Even sent a picture, but had to purchase a new pan. I guess they felt that somehow I was able to break a 1/2 inch pipe. The fitting was obviously over torqued in manufacture.

Excellent gas fireplace system. I might be best characterized as a cranky old man. I’m a retired engineer and very critical of poorly designed products and cryptic instructions. I researched just about every product on the market and in the end I chose Peterson based on their quality and cost. This is an excellent gas fireplace system. Everything I needed was in the boxes and it all arrived in perfect condition. The instructions were clear with good illustrations and installation was easy. Now our living room is toasty warm on those cold winter evenings. We are very happy and highly recommend Peterson.