Everyone loves our new log set! We love our log set we’ve had almost a year now. I was happy to see this reminder to review pop up in my email only after we’ve had some time to use and enjoy our purchase. We had our log set professionally installed by a plumber who previously worked for a gas log company on their installs. He was really impressed with the set and the burner stating it was probably the nicest he’s ever installed! We and our guests all agree. We added black lava rock to cover sand and bright burning faux embers below the logs. We get to enjoy this vented set even more with the remote start. I would highly recommend it to anyone looking for the ambiance of a real fire with a classic look and ease of use. Thank you!

Although the product is great Although the product is great, dealing with this company is a disaster. First they do not stock any of the product and use a third party distribution company. Their TOS claims they do not share your information, but they do send it to this third party and who knows what they do with it.

So disappointed So disappointed! We have been Peterson customers through several homes and today was a shock. The logs delivered looked nothing like the brochure. They require a 30% restocking fee for sending us a inferior product. Now we have to start over and have paid installation, removal and restocking fee and have no logs.

I was very disappointed after we… I was very disappointed after we unboxed the logs they do not look like the picture They didn’t look near as realistic I will never buy another split log set

Remote is a piece of junk! The gas logs look real and perform fine, it’s the remote that is a disaster! The one that came with the set didn’t work so the plumber who installed the logs had to ask for a replacement. The replacement was a different model than the original so The connection had to be modified to work. It worked for 2 whole months, imagine that! First, it wouldn’t turn on then it wouldn’t turn off. The plumber had to change to manual operation. If I had wanted that I would have ordered a cheaper model. Now I have to order a 2nd replacement and pay a plumber again to make it work!!