Prob a fraudulent company Ordered March 7 and therefore paid via credit card, it's been 20 days and I have heard nothing. Nothing in shipping. I left emails, calls and social media messages , nothing. This is a fraudulent company.

Customer service has been exceptional… Customer service has been exceptional at Perfect Sleep Pad. But more importantly, the product has worked for me very well. I was not getting cool at night with a competitor so I tried the Perfect Sleep Pad with a PVC pad and now I've been more comfortable at night and sleeping better.

Item worked well then stopped cooling.. Help! We recently purchased the Perfect Sleep Pad. At first the unit was great. It cooled extremely well. The settings are easy to understand and it is pretty quiet. This is the good news. About 2 months of use, the unit stopped cooling properly. It does not cool below 22 Deg C when I am in the bed. It used to easily get to 13-14 Deg C and stay there all night. As I said, very comfortable. We have tried contacting the company several times with no response. We are just looking for help as to why the unit stopped cooling down after initially working so well. We performed all of the maintenance and flushing etc with no change in the performance. We are really just hoping someone from the company will contact us so we can figure out what the problem is. I do no like leaving poor reviews on products that really do seem to work. More frustrated with the service than the product at this point. Thanks.

Do not buy this product, NO customer support Do not buy this product. We purchased the product and were happy while it worked for only "3" months. I reached out to the company multiple times even receiving messages from Mr. Henry Zeifman the President of Perfect Sleep Pad stating "I'll call you" and never did after I went through all of the basic fix options they offered. All I wanted was an exchanged product that worked because while it did function my wife loved it. To say I was extremely disappointed is an understatement. I will share my emails and/or messages to substantiate this review.

The Perfect Sleep Pad is actually… The Perfect Sleep Pad is actually pretty good. I’m certainly glad I purchased it. My only complaint really would be that the centre of the pad (where my body lies) does not get as cold as the outer areas. But it is a definite improvement.