Fraudsters The company fraudulently sells their product pretending to be Chili Technology. They are unprofessional, can barely put together a business email, and are not looking out for your best interest. Consider the negative reviews on Trust Pilot; everyone experiences the same issues. Don't fall for their fake 5 star reviews. Avoid Perfect Sleep Pad, buy a real ChiliPad instead.

Customer service has been exceptional… Customer service has been exceptional at Perfect Sleep Pad. But more importantly, the product has worked for me very well. I was not getting cool at night with a competitor so I tried the Perfect Sleep Pad with a PVC pad and now I've been more comfortable at night and sleeping better.

Horrible Horrible. Absolutely horrible. The product itself isn’t that bad, but the customer service is essentially non-existent. First and foremost, when the product arrived at my home the two floor units were a little different. One was obviously not new with little scratches across the screen and noticeably louder when on than the other. No big deal though because I figured maybe it was refurbished and I’m not gonna complain even though I was paying for a new product. I tried the product for about 90 days and decided that it wasn’t right for me. I then contacted customer service about a return and received a return label quickly. I drained my pad, packed it up, then sent the package back. After I received notification from the shipping company that my package was delivered I emailed “perfect sleep pad” to double check that it was there. I got a quick reply that it was and they would go through my return within the next few days and that I will receive an email letting me know what my refund would be (since the refund is supposed to be the initial cost minus the shipping cost). A little over a week passed without hearing back from anyone so I emailed Jesse, who had let me know they received my pad, and got nothing back. I waited another week then emailed again, no reply. Another week, another email sent and still silence from them. About a month passes and after multiple emails with no response I’m starting to think that maybe they have no intention of issuing a return so I start to consider my other options. I realize I can ask the Better Business Bureau for help, but sent out one more email letting them know I will be reaching out to the BBB. Apparently that got their attention because the very next day I received a response letting me know that the condition of my pad was unacceptable and that they would be charging me the cost of a replacement pad. Said email has multiple typos and is written like a text message sent between friends, not professional at all, which makes me question the legitimacy of this company even more. More so, I’m accused of not reading the return policy while Jesse himself misquotes the return policy. Since there is no way to prove that my pad wasn’t damaged or in bad condition I accept that there is nothing I can do and take the return they give me. Mind you, all of our conversations are being conducted through email, which are being responded to within a day if not hours. Why couldn’t he have contacted me back during the several email attempts in the past month? All in all there are much better companies out there who make similar products that I’d much rather give my business to. As I stated at the beginning, the pad itself isn’t bad, but it also isn’t that great. If you’re looking for a “pad” to keep cool in the evening, look towards more “chili” options.

Leakey pads The Unit itself works great but have had two pvc pads leak and they will not cover under warranty. Had to use Pvc glue to patch and it constantly springs new leaks.

The Perfect Sleep Pad is actually… The Perfect Sleep Pad is actually pretty good. I’m certainly glad I purchased it. My only complaint really would be that the centre of the pad (where my body lies) does not get as cold as the outer areas. But it is a definite improvement.