Do not buy this product, NO customer support Do not buy this product. We purchased the product and were happy while it worked for only "3" months. I reached out to the company multiple times even receiving messages from Mr. Henry Zeifman the President of Perfect Sleep Pad stating "I'll call you" and never did after I went through all of the basic fix options they offered. All I wanted was an exchanged product that worked because while it did function my wife loved it. To say I was extremely disappointed is an understatement. I will share my emails and/or messages to substantiate this review.

Does not work Does not work. Drop shipping company with high markup.

Game changer Game changer! I have seen improvements in my sleep quality and sleep scores. The customer service from beginning to end has been excellent. I would recommend this product for anyone who is looking for a good night's sleep. Thanks Henry!

Item worked well then stopped cooling.. Help! We recently purchased the Perfect Sleep Pad. At first the unit was great. It cooled extremely well. The settings are easy to understand and it is pretty quiet. This is the good news. About 2 months of use, the unit stopped cooling properly. It does not cool below 22 Deg C when I am in the bed. It used to easily get to 13-14 Deg C and stay there all night. As I said, very comfortable. We have tried contacting the company several times with no response. We are just looking for help as to why the unit stopped cooling down after initially working so well. We performed all of the maintenance and flushing etc with no change in the performance. We are really just hoping someone from the company will contact us so we can figure out what the problem is. I do no like leaving poor reviews on products that really do seem to work. More frustrated with the service than the product at this point. Thanks.

The Perfect Sleep Pad is unbeatable for… The Perfect Sleep Pad is unbeatable for sleeping comfort!! We've had these for over 10 years and literally can't sleep without it. My husband is always cold and I am always hot so The Perfect Sleep Pad is really the perfect answer for us. We each sleep comfortably through the night. The machine is super quiet and with the remotes you can change temperature anytime of the night. We love ours so much we just ordered another. I'm considering buying a few extra just in case they ever stop selling them! But they last so long - like I said once before in another review - it is a workhorse. I use mine a lot during the night and also during the day at times as I have Chronic fatigue and fibromyalgia. We've tried other types of machines but this one does it all - cools, heats, it's quiet and super easy to take care of. Will never be without one!!!