Horrible Return Policy Ordered two barstools which did not work for me. Had to pay a restocking fee on each item and shipping costs of $200 each way. Many of these high end online retailers offer free shipping which would have saved me $400. Pay close attention to the fine print of the return policies. Will not order again with these restrictive policies.

One Kings Lane and their customer… One Kings Lane and their customer support team stepped up to make my claim the most important item they had to deal with. Jesus A. initially responded promptly to the claim. Roxana took over and her professional, polite, caring emails continued throughout the balance of the process.They communicated constantly with me and made me feel very calm and confident they would resolve my issue completely and they did. In today's disposable, buy it again world they went above and beyond. They never asked anything from me except to know they had satisfied me completely. The team's professionalism was only exceeded by their politeness. Too many companies can take a lesson from the Customer Support Team especially Roxana and Jesus A. at One Kings Lane. Thank you.

Wanted to order a lamp from One Kings… Wanted to order a lamp from One Kings Lane but the wattage info was missing from the online description. I contacted Customer Service via email and was ably assisted by Rodrigo. He had to contact the manufacturer to get the info, which took a few days, but he kept me updated on his efforts and ultimately got an answer for me. Best service experience I have had in quite some time.

Fantastic Customer Service!! One Kings Lane customer service is really fantastic. I called on two separate occasions and spoke with Jesus and Francisco. Both were helpful, candid and knowledgeable. It was refreshing to speak with a live person who was able to provide accurate information. It’s wonderful that there are still companies who care about their customers!! Thank you One Kings Lane!

Nightmare! This place is definitely running a scam. I purchased a framed art print for $375 on March 11, 2024 with a delivery window of March 28-April 3 (Order #782008). As of April 5 there is no shipping notice. I've spoken to 4 extremely rude and aggressive representatives this week who can provide no information on the item nor and indication of when it may ship. They are clearly following a very well-practiced script and have blamed me for reaching out too frequently. I was also told I cannot cancel the order and request a refund, but rather that I must wait until I receive the item and then return it....which likely will never happen. I sincerely wish I'd read the Trustpilot reviews before shopping with them. Learned the hard way but will now be pursuing a fraud charge through my bank as others have indicated.