Wonderful Customer Service Unfortunately, my coffee table was delivered damaged so I had to retire the delivery. I went on their website to u sweat and what steps I needed to take. Thankfully, I took pictures because that’s basically all I needed to do. Ed was my customer service agent and went above and beyond for my claim. Quick responses and resolution within 2 days.

Luxury prices without luxury service My $1000 bed came in damaged and despite being sent photos of it in the box OKL refused to make a refund or replacement Luxury prices without luxury service

Terrible- one Kings Fool Terrible! I feel like “one kings fool!” We received the wrong color sideboard. We have been reaching out weekly to get this giant piece returned and removed from our foyer. We had to cancel a party. I wait on hold time and time again and keep getting the runaround. Each time hearing from each agent, “I’m going handle this from now on” and then it’s crickets again and again - just like the repeating, annoying hold music playing again, again and again. After holding for 20 minutes today the call was disconnected. So frustrated. We just want this piece out and our money back. Aaaaaaaagggghhhh!!!!

One King's Lane is a scam! I placed an order in November for a sofa to be delivered early to mid-January. I was charged the full amount. I never received a tracking order and when the sofa didn't arrive within the delivery window, I used the online chat service to find out when I could receive my order. After 3 chat operators had no answer, I called customer service. I was given a new date that also came and went with no order arrival and no tracking updates. I finally received an email that told me August was the new arrival time. I was on vacation and not monitoring my email for a couple of weeks and didn't see the email. Before I could respond, I got another email that informed me that my order could no longer be fulfilled. Instead of a refund, I was given a customer service number to call to "choose a suitable replacement." Of course, no one ever answers the phone.

Fantastic Customer Service!! One Kings Lane customer service is really fantastic. I called on two separate occasions and spoke with Jesus and Francisco. Both were helpful, candid and knowledgeable. It was refreshing to speak with a live person who was able to provide accurate information. It’s wonderful that there are still companies who care about their customers!! Thank you One Kings Lane!