Luxury prices without luxury service My $1000 bed came in damaged and despite being sent photos of it in the box OKL refused to make a refund or replacement Luxury prices without luxury service

3 Months late and no communication Trade Member here, my order is 3+ months late with absolutely no communication from the company. Calls and emails go unanswered. They offer products that they do not physically possess. Terrible experience. Customer service is outsourced to non-english speaking reps who are clearly quoting from a pre-written script of vague lines and provide no details at all. This used to be a great company before they were sold to the current owners. Will not be doing business with OKL again.

One Kings Lane and their customer… One Kings Lane and their customer support team stepped up to make my claim the most important item they had to deal with. Jesus A. initially responded promptly to the claim. Roxana took over and her professional, polite, caring emails continued throughout the balance of the process.They communicated constantly with me and made me feel very calm and confident they would resolve my issue completely and they did. In today's disposable, buy it again world they went above and beyond. They never asked anything from me except to know they had satisfied me completely. The team's professionalism was only exceeded by their politeness. Too many companies can take a lesson from the Customer Support Team especially Roxana and Jesus A. at One Kings Lane. Thank you.

Terrible Service and they delete reviews on their website Just realized my comment on their website that I left over the weekend was deleted… I ordered a very expensive bed frame in December 2023… expected delivery was mid March 2024. I never received the bed frame and no one from OKL contacted about the delayed shipping. I called OKL and sent a chat in the chat box. I was told they would get back with me and they never did. One box of the three was finally delivered to my house. I immediately called OKL to Find out where the other two boxes were. They didn’t know and said they would find out and let me know.. I gave it a week and they never did. The carrier reached out to me and said they had the second box a week later. They were set to deliver the second box on a Friday afternoon and never showed up. I gave it another week and reached back out to the carrier on the no show. They said that my two boxes arrived in pitiful damaged conditions. Unopened boxes, unwrapped items, badly damaged, and covered in black dirt/dust. The carrier said I should be asking for a refund with the poor conditions the boxes arrived in. I’m not sure what manufacturer OKL ordered this bedframe from or what standards they hold their shipping carriers to but I am very disappointed that I had to do the investigation behind all of this and customer service at OKL didn’t find it a priority to keep me in the loop. It is also disheartening that they have a leave review section and if you leave an honest review on their website it is deleted… I am giving them one more chance to correct their wrongs and then I will be getting my money back. If I had to do it all over again I would not order from this company again. I should have checked reviews on other websites (not just OKL website) first before ordering. I had to pay almost $200 in shipping for this bed frame and to me with their manufacturer shipping conditions shipping should be free. I have better shipping from Amazon and Temu.. would have expected more from a company like this that have high prices and “white glove shipping”. I will come back and update my review if I receive my correct product and in good condition.

Terrible- one Kings Fool Terrible! I feel like “one kings fool!” We received the wrong color sideboard. We have been reaching out weekly to get this giant piece returned and removed from our foyer. We had to cancel a party. I wait on hold time and time again and keep getting the runaround. Each time hearing from each agent, “I’m going handle this from now on” and then it’s crickets again and again - just like the repeating, annoying hold music playing again, again and again. After holding for 20 minutes today the call was disconnected. So frustrated. We just want this piece out and our money back. Aaaaaaaagggghhhh!!!!