Wanted to order a lamp from One Kings… Wanted to order a lamp from One Kings Lane but the wattage info was missing from the online description. I contacted Customer Service via email and was ably assisted by Rodrigo. He had to contact the manufacturer to get the info, which took a few days, but he kept me updated on his efforts and ultimately got an answer for me. Best service experience I have had in quite some time.

Terrible- one Kings Fool Terrible! I feel like “one kings fool!” We received the wrong color sideboard. We have been reaching out weekly to get this giant piece returned and removed from our foyer. We had to cancel a party. I wait on hold time and time again and keep getting the runaround. Each time hearing from each agent, “I’m going handle this from now on” and then it’s crickets again and again - just like the repeating, annoying hold music playing again, again and again. After holding for 20 minutes today the call was disconnected. So frustrated. We just want this piece out and our money back. Aaaaaaaagggghhhh!!!!

3 Months late and no communication Trade Member here, my order is 3+ months late with absolutely no communication from the company. Calls and emails go unanswered. They offer products that they do not physically possess. Terrible experience. Customer service is outsourced to non-english speaking reps who are clearly quoting from a pre-written script of vague lines and provide no details at all. This used to be a great company before they were sold to the current owners. Will not be doing business with OKL again.

This is terrible company to order from This is terrible company to order from. The company has no customer service. Ordered a Christmas gift in late November and received an email indicating it would be delivered by 12/21. No tracking since or that the item even shipped. I ordered from OKL years ago with a similar shipping experience. No different ten years later. Lesson learned. Buyer Beware!

One Kings Lane and their customer… One Kings Lane and their customer support team stepped up to make my claim the most important item they had to deal with. Jesus A. initially responded promptly to the claim. Roxana took over and her professional, polite, caring emails continued throughout the balance of the process.They communicated constantly with me and made me feel very calm and confident they would resolve my issue completely and they did. In today's disposable, buy it again world they went above and beyond. They never asked anything from me except to know they had satisfied me completely. The team's professionalism was only exceeded by their politeness. Too many companies can take a lesson from the Customer Support Team especially Roxana and Jesus A. at One Kings Lane. Thank you.