GREAT Service CHEAP Prices I bought some Fireglass from Cornerstone Mantels & Fireplace and the price half of what I could find anywhere else online or locally. Direct ship from the manufacturer. No hassle, no frills just simple, easy, inexpensive and fast service. They are my new "go to guys" for my all my fireplace needs.

Very Poor Customer Service I placed an order for 19" stainless steel insert. I was shipped (2) 25" SS inserts. I called customer support and got a phone call back within (2) days. The gentleman left message and stated how sorry he was I received wrong merchandise. He stated I would get an email with return authorization but could wait till I received correct product to return. It has now been over a week and nothing no email. I have left an additional (2) messages and no replies. Getting ready to stop payment.

Product in stock when ordered Product in stock when ordered. After waiting one week for tracking, I emailed for status with no response. I then left message on site contact form with no response. I then called and had to leave message which was returned at 7 pm that night and was told product was out of stock and would not be back in stock until next month. No attempt to inform me of delays or issues and it took three attempts to get status. I immediately canceled order and went to their competitor who had exact same product in my hands two days later. It goes without saying I will never use this company and I repeat my experience every chance I get. Consider yourself lucky for the second star.

Terrible customer service After waiting 2 weeks for my product, which I was entirely ok with, it never arrived. I Then called to inquire about the delay. With no answer, I left a message explaining the situation and asking that a rep please call me back. The following day with no notification my order was cancelled and refunded. I then called again, now annoyed that after waiting 2 weeks my order was just cancelled without notification or warning. The rep then explained they no longer have the item in stock. I should have been notified and not had to reach out on my own. What if I didn't call, would they have just held my $1,000 purchase...

I have not receved my order from over a month ago. My order is very late. It has been over a month since I placed the order. It is very difficult to contact you through your web site. I have been very dissatisfied with my experience. I expect my order to be delivered immediately or a full refund.